Privacy Policy

Introduction

TrueCare Home Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request our services or submit an application
• Contact us for information or support
• Apply for employment with our company
• Participate in surveys or provide feedback

This information may include:

• Full name and contact details (address, phone number, email)
• Date of birth and age
• Medical conditions, diagnoses, and health information
• Insurance information (Medicaid enrollment status)
• Emergency contact information
• Caregiver preferences and special requirements
• Financial information for billing purposes

Protected Health Information (PHI)

As a home care service provider, we may collect and maintain Protected Health Information as defined by the Health Insurance Portability and Accountability Act (HIPAA). We handle all PHI in accordance with HIPAA regulations and maintain strict confidentiality standards.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our home care services
• Process applications and match clients with appropriate caregivers
• Communicate with you about services, appointments, and updates
• Coordinate care with healthcare providers and family members (with your consent)
• Process payments and manage billing
• Comply with legal obligations and regulatory requirements
• Respond to inquiries and provide customer support
• Conduct quality assurance and improve service delivery
• Send administrative information and service updates
• Protect against fraud, unauthorized access, and illegal activity

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

With Your Consent

We may share your information with third parties when you have given us explicit permission to do so.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors and billing services
• Background check providers for caregiver screening
• Technology service providers (hosting, data storage)
• Professional consultants (legal, accounting)

These providers are contractually obligated to maintain confidentiality and use your information only for the specific services they provide to us.

Healthcare Coordination

With your authorization, we may share relevant information with healthcare providers, family members, or legal representatives to coordinate your care effectively.

Legal Requirements

We may disclose your information when required by law, such as:

• In response to valid legal process (subpoena, court order)
• To comply with regulatory requirements
• To protect the rights, property, or safety of TrueCare, our clients, or others
• To prevent or investigate suspected fraud or illegal activity
• In connection with mandatory reporting obligations (abuse, neglect)

Business Transfers

If TrueCare is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection and confidentiality
• Limited access to personal information on a need-to-know basis
• Secure disposal of information when no longer needed

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights:

Access and Correction

You have the right to access and review the personal information we hold about you, and to request corrections if it is inaccurate or incomplete.

Deletion

You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations to retain records).

Restriction and Objection

You may request that we restrict processing of your information or object to certain uses.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

HIPAA Rights

If you are a client receiving services, you have additional rights under HIPAA, including:

• Right to receive a Notice of Privacy Practices
• Right to request restrictions on uses and disclosures
• Right to request confidential communications
• Right to an accounting of disclosures
• Right to amend your health information

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The duration of our relationship with you
• Legal and regulatory requirements
• Statute of limitations periods
• Potential legal claims or disputes
• Business operational needs

When information is no longer needed, we securely destroy or anonymize it in accordance with our data retention policies.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

We use the following types of cookies:

• Essential cookies: Required for basic website functionality
• Performance cookies: Help us understand how visitors use our website
• Functional cookies: Enable personalized features and preferences

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

State-Specific Privacy Rights

Georgia Residents

Georgia residents have specific rights under Georgia law. We comply with all applicable Georgia privacy and healthcare regulations.

Other States

If you reside in a state with specific privacy laws (such as California, Virginia, or Colorado), you may have additional rights. Please contact us to learn more about rights applicable in your state.

Consent and Authorization

By using our services, you consent to the collection and use of your information as described in this Privacy Policy. For certain uses of sensitive health information, we will obtain your separate written authorization as required by HIPAA and applicable laws.

You have the right to revoke your consent or authorization at any time by providing written notice to us. However, revocation will not affect information we have already collected and used with your previous consent.